Terms and Conditions
These terms will apply when you buy any products from us. Please read them carefully and make sure you understand them before ordering from our site. Please note that before placing an order you will be asked to agree to these terms. If you do not accept these terms, we won’t be able to process your order.
We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated. Every time you order products from us, the terms in force at the time of your order will apply.
Ziver Organiques Registered Office: Bradfield House, Bradfield Close, Woking GU22 7NY Registered in England No. 12817690
These terms set out the entire understanding and agreement between you and us in relation to your purchase of products from us. No other person shall have any right to enforce these terms.
Nothing in these terms shall create or imply any agency, partnership, joint venture, employee-employer or franchisor-franchisee relationship between you and us. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of the provisions to which they relate.
If any provision in these terms is held to be invalid or unenforceable, such provision shall be struck out and the rest of the terms shall remain in full force and effect.
You may only transfer your rights or your obligations under these terms to another person if we agree in writing.
Our failure to act with respect to a breach by you or others shall not be considered as a waiver of our right to act with respect to subsequent or similar breaches.
These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law and you agree that the English courts will have exclusive jurisdiction for any dispute under this agreement.
Our Website and Personal Data
Descriptions and Product Information
All products displayed on this website are for illustrative purposes only and available only whilst stocks last. Although we have made every effort to reflect product colours as accurately as possible, we are unable to guarantee that your computer’s display of the colours accurately reflects the true colour of the products.
All drawings, photos, descriptive matter, specifications and advertising issued on this website and any descriptions, photos or illustrations contained in Paul Smith’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the products described in them and they will not form part of the contract with you.
You can purchase our products through our online checkout process
Our shopping pages will guide you through the steps you need to take to place an order with us through our website. Our order process allows you to check and amend your order before submitting it to us. Please take the time to read and check your order at each stage of the process.
After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted by us and we reserve the right at all times and at our sole discretion to refuse to accept any orders. We will confirm our acceptance to you by sending you an e-mail that confirms that the products have been despatched. The contract between us will only be formed when we send you this despatch confirmation.
If we are unable to supply you with a product, we will inform you by e-mail and we will not process your order.
The prices displayed on this international site are quoted in GB Pounds, Prices for our products may change from time to time, but changes will not affect any order you have already placed.
Prices quoted in GB Pounds and Euros include VAT at 20% (UK Tax) and are subject to change if the applicable rate of VAT changes before your order is accepted.
All prices for our products exclude postage and packaging, which will be charged at the rates advised to you during the checkout process before you confirm your order. To check relevant delivery charges, please refer to our Shipping Information page.
Despite our best efforts, it is possible that some of the products on our site may be incorrectly priced. If we discover an error in the price of the products you have ordered we will contact you to let you know. You then have the option of continuing with the purchase at the correct price or to cancel the order. We will not process your order until we have your instructions. If we haven’t been able to contact you using the details you provided during the order process, then we will treat the order as cancelled and let you know in writing.
Your payment shall not be deemed to have been received by us until we have received payment in cleared funds.
If you exercise a right to cancel your order but the products have already been dispatched, please follow the Returns Procedure set out below Returns and Exchanges.
How to Pay
You can only pay for products using a debit card, credit card, PayPal, Amazon Pay.
Payment for the products and all applicable delivery charges will be taken at the time of ordering.
We will take all reasonable steps to deliver your products within the periods set out in our Shipping Information area. However, delivery times are subject to stock availability, and to possible delays due to credit card authorisation, compliance with customs controls and other factors outside our control. We will advise you as soon as practicable if there is a delay or likelihood of delay in the supply of products. If the products cannot be delivered within 30 days of your order, we will notify you of this delay and you may either cancel your order or agree a further delivery time with us. Please note that delivery of your order may take longer during sale or other busy periods.
We can only ship to countries featured in the shipping list on our Shipping Information page. Please note that we do not ship to PO Boxes.
If an incorrect destination country is selected during the checkout process, or the address entered doesn’t correspond to the country selected, we will cancel your order and notify you by e-mail. In the interest of security, we reserve the right to despatch the product(s) purchased on this site to the billing address belonging to the credit card used as payment and not to the nominated delivery address supplied by you.
You will need to ensure somebody is available to sign for receipt of the products at the delivery address. If there is nobody at the delivery address to take delivery and sign for the products, you can contact the courier to arrange a new delivery time. We cannot be responsible for any delivery problems arising from incomplete or incorrect address details supplied by you.
Delivery of an order shall be completed when we deliver the products to the address detailed in your order and the products will be your responsibility from that time. You own the products once we have received payment in full, including all applicable delivery charges. If you prevent delivery of the products by, for example, failing to supply the courier or your local customs, tax office with necessary information or documentation, or failing to pay local customs, taxes or courier’s administration fees so your package is returned to Paul Smith, any resulting return postage or courier’s administration fees incurred will be deducted from the amount refunded to you in respect of that order.
Returns and Exchanges
We will refund or exchange (where stock is available) any unworn/unused products at any time during the period from our despatch confirmation to the end of 28 days after the day on which you receive the products. This does not affect your statutory rights.
Your Right to Cancel
If you cancel your order from us within this period by returning the products, we will refund you the price you paid for the products provided they are in their original condition.
However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the returned products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will also refund any delivery costs you have paid, although (as permitted by law) the maximum refund will be the costs of delivery by the least expensive delivery method we offer, provided that this is a common and generally acceptable method.
We will make any refunds due to you as soon as possible after you have cancelled your order, and in any event within the timescales indicated below:
(i) if you have received the product and we have not offered to collect it from you, within 14 days after the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us;
(ii) if you have not received the product or you have received it and we have offered to collect it from you, within 14 days after you inform us of your decision to cancel your order.
If a Product has been delivered to you before you decide to cancel your order, you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel your order. Information about how to return products is set out below. If we have offered to collect the product from you, we will collect the products from the address to which they were delivered and we will contact you to arrange a suitable time for collection.
If you have returned the products to us because they are faulty or mis-described, we will refund the price of the products in full, together with any applicable delivery charges. As a consumer, you have legal rights in relation to products that are faulty or not as described, and these legal rights are not affected by your right of return and refund in these terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Any refunds must be made through the website, following the returns procedure documented on the “Returns Form” supplied inside your original order. Any refund will be made in the same way as your original payment method.
Products ordered through our website or over the telephone can only be returned for a refund using these procedures. At the moment we cannot accept returns or issue refunds at any of our shops or in person at any of our return addresses.
Return of Products
You must return the products to us. Please try to return products in or with their original packaging with all their labels intact. The date your products were despatched by us will be detailed in the despatch confirmation email sent to your nominated email address that we sent you.
Please note that you are responsible for the products while they are in your possession. We recommend that you wrap your products safely and securely to avoid damage in transit back to us.
Paul Smith uses DigiCert® SSL Web Server Certificates with EV that enables the most visible security indicator: the green address bar in high-security browsers, assuring you that the Paul Smith site is secure and your identity has been authenticated to the industry’s highest standard. When you see the green address bar and the DigiCert® Trusted Site Seal, you can be confident to proceed and complete your transaction.
When you shop with us or communicate your personal details to our payment system that then talks to our merchant provider, SSL allows all personal information, such as your credit card number, to be encrypted as it travels from one designated place to the next. Once received, the information is unencrypted and processed in the same way as a credit card transaction placed via the telephone. At no time is your credit card number stored on our website or in our online database.
Modern Slavery Statement
At Ziver Organiques we are absolutely committed to preventing slavery and human trafficking in our corporate activities, and to ensuring that our supply chains are free from slavery and human trafficking. You can read our full Modern Slavery Statement here.
Limitation of Liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We do not in any way exclude or limit our liability for, death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession), any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples) and defective products under the Consumer Protection Act 1987.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations caused by any act or event beyond our reasonable control (including without limitation, flood, drought, earthquake or other natural disaster, fire, explosion or accident, labour or trade disputes or strikes, non-performance by suppliers or subcontractors or interruption or failure of a utility service). We will contact you as soon as reasonably possible to notify you if any of our obligations will be suspended or delayed, and please refer to the Delivery section above.
Complaints Procedure and Notices
If you are not satisfied with the level of service you receive, please do let us know by contacting us as below. If you are still dissatisfied with our response, then please contacts us at:
Any notice, which we are required to give to you regarding the services, may be sent by e-mail or first class-post to the address provided by you during your order process or your address you have registered with us from time to time.
Unless otherwise explicitly stated, notices to us must be sent by registered mail or by email to the address above.
Notices sent by e-mail are deemed to be received 24 hours after an e-mail is sent unless we receive a notification that the e-mail address is invalid. Registered mail and first class-post will be deemed received 3 days following the date of mailing.